Car hire and GoVIA in Australia ...

Here is an interesting story. We hired a car at Sunshine Coast airport and drove to the Gold Coast to catch our plane. We crossed the Gate Way bridge. Later after we checked in Matt tried to pay the bill over the phone. No chance ... first this would not work, then the other, try to enter a # key on your mobile ... I have to use the "FUNCTION" button ... invalid entry.

Ok, decided to do it online later. Ok, the next day in Sai Gon ... cannot get it done, always came back with Vehicle Registration error.

By that time I had it. I sent GoVia an e-mail explaining and pls get back to me asap. What happened??? Nothing ... I think I'm a dreamer, expecting those people to get back to me.

Last resort, ring GoVia from Viet Nam. Thanks to MobiPhone it's not expensive. Finally after all the rigmarole I got the chance to talk to a REAL person!!! Hurrah !!!

She took all the details and then she said not to worry Sir, it's already been paid for. I said NO WAY ... I haven't. But she insisted. The hire car had come out of Brisbane and the previous renter had paid for a three day pass, and Tuesday, when we travelled was still included in the three days.

I asked her why the computer did not tell me or give a proper error message so that I, the USER would know. Her friendly reply was "Our computers are not that clever Sir.

I'm the first to agree.